Privacy Policy — mami188

01 Introduction

This Privacy Policy ("Policy") sets out the practices of mami188 ("mami188", "we", "us", "our") in relation to the collection, processing, storage, and disclosure of personal data belonging to individuals ("User", "Player", "you", "your") who access or use the mami188 online gaming platform at https://mami188.cam and all associated products, features, and services.

mami188 operates as a premier online casino and sports betting platform primarily serving the Malaysian market. We handle personal data from players located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. As such, we take our obligations in relation to data protection with the utmost seriousness, and this Policy reflects our commitment to transparent, lawful, and fair data processing.

By registering an account with mami188, using our platform, or interacting with us in any capacity that involves the provision of personal data, you acknowledge that you have read and understood this Policy. Where processing requires your consent, we will request that consent separately and explicitly. This Policy should be read alongside our Terms & Conditions.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, and online identifiers such as IP address.
• "Processing" — any operation performed on personal data, including collection, recording, organisation, storage, alteration, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — mami188, in its capacity as the entity that determines the purposes and means of processing Personal Data collected through the platform.
• "Data Processor" — any third-party entity that processes Personal Data on behalf of mami188 under a contractual agreement, such as a payment processing provider or identity verification service.
• "Consent" — a freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their Personal Data for a stated purpose.
• "Cookies" — small text files placed on a User's device by the mami188 platform for purposes including session management, analytics, and functionality personalisation.
• "KYC" — Know Your Customer, the identity and payment verification process used to confirm the identity of Players in accordance with compliance requirements.

03 Personal Data We Collect

mami188 collects personal data in the categories described below. We collect only what is necessary for the specific purposes identified in Clause 6 of this Policy.

04 How We Collect Your Data

mami188 collects personal data through the following channels and mechanisms:

4.1 Direct Collection

Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, participating in promotions, contacting customer support, or responding to communications from mami188.

4.2 Automated Technical Collection

When you access the mami188 platform, certain technical data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, browsing behaviour within the platform, and session duration. This data is used primarily for security monitoring, platform optimisation, and fraud detection.

4.3 Third-Party Sources

In certain circumstances, mami188 may receive personal data from trusted third-party sources, including: payment processors (for transaction verification), identity verification service providers (for KYC purposes), and fraud prevention partners. All third-party data received is handled in accordance with this Policy and the applicable data sharing agreements.

05 Legal Basis for Processing

mami188 processes personal data only where we have a valid legal basis to do so. The applicable legal bases are as follows:

• Contractual Necessity: Processing required to perform the contract between mami188 and the Player — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering (AML) obligations, KYC requirements, and regulatory reporting.
• Legitimate Interests: Processing for purposes that are necessary for the legitimate business interests of mami188, where those interests are not overridden by your rights — including fraud prevention, platform security, and platform improvement analytics.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 How mami188 Uses Your Personal Data

mami188 uses your personal data for the following purposes, consistent with the legal bases identified in Clause 5:

• Account Registration and Management: Creating and administering your mami188 account, including login authentication, account security, and maintaining your gaming and transaction history.
• Payment Processing: Verifying and processing deposits and withdrawal requests via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, and cryptocurrency rails (USDT TRC20, BTC, ETH, BNB).
• Identity Verification (KYC): Confirming that you meet eligibility requirements including the 21+ age minimum, and complying with anti-money laundering and counter-terrorism financing obligations.
• Platform Delivery: Providing access to all gaming products, processing bets and game rounds, applying bonuses, and tracking wagering requirement progress.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, account compromise, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gambling: Monitoring gaming behaviour to identify patterns consistent with problem gambling, applying deposit limits and self-exclusion tools where requested or required, and providing relevant support information.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Communications: Sending transactional communications (account notifications, deposit confirmations, withdrawal updates), and, where you have consented, promotional communications regarding bonuses and platform updates.
• Analytics and Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and user experience of the mami188 platform.
• Legal Compliance: Meeting our obligations under applicable law, including responding to lawful requests from regulatory authorities and law enforcement agencies.

07 Data Sharing & Third-Party Disclosure

mami188 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

7.1 Payment Service Providers

Your payment and identity data is shared with our integrated payment processors — including providers facilitating Touch 'n Go eWallet, Boost, GrabPay, FPX/DuitNow, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency transaction services — for the sole purpose of processing your deposit and withdrawal requests.

7.2 KYC and Fraud Prevention Partners

Identity verification data (including document copies) may be shared with licensed third-party KYC service providers who conduct identity checks on our behalf. Fraud detection partners may receive Technical Data to assess risk signals associated with account activity.

7.3 Game Software Providers

To deliver gaming products, certain account identifiers and session data are shared with our game software providers. These providers have no access to your financial data or full identity records and are contractually prohibited from using the data for any purpose other than game delivery.

7.4 Legal and Regulatory Disclosure

mami188 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required or permitted by applicable law — including in response to lawful court orders, anti-money laundering investigations, or regulatory compliance obligations. Where legally permissible, mami188 will attempt to notify the affected Player of such disclosure.

7.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or a substantial portion of mami188's business or assets, personal data held by mami188 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such change that materially affects the processing of their personal data.

08 Cookies & Tracking Technologies

mami188 uses cookies and similar technologies to enhance your experience on the platform, maintain session security, and gather anonymised usage analytics. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function correctly — including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences (language, display settings) to personalise your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data on how Players use the platform (pages visited, session duration, feature usage) to help us improve performance and usability. Individual Players are not identified through analytics data.
• Marketing Cookies: Used only where you have given explicit consent, these cookies may be used to deliver relevant promotional content. You may opt out at any time through your account settings or by contacting support.

You may control cookie settings through your browser preferences. Note that disabling certain categories of cookies may impair the functionality of the mami188 platform, including the ability to maintain a logged-in session.

09 Data Security Measures

mami188 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your browser and mami188 servers.
• Encrypted storage of sensitive data including passwords (using one-way hashing) and payment information.
• Access controls ensuring that employee access to personal data is restricted on a strict need-to-know basis, with access logs maintained and regularly audited.
• Regular security assessments, vulnerability scanning, and penetration testing of platform infrastructure.
• Incident response procedures to identify, contain, and notify affected parties in the event of a data breach, consistent with applicable legal obligations.

While mami188 takes all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Players are reminded of their own responsibility to maintain the confidentiality of their account credentials and to use strong, unique passwords. mami188 will never request your password through any communication channel.

10 Data Retention

mami188 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account and for a period of five (5) years following the permanent closure of your account, unless a longer retention period is required by applicable AML, financial, or regulatory obligations.
• Transaction Records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of seven (7) years from the date of the transaction to meet anti-money laundering record-keeping requirements.
• KYC Documents: Identity and address verification documents are retained for the period required under applicable law, typically five to seven years following the end of the customer relationship.
• Customer Support Records: Retained for three (3) years from the date of the interaction, unless the subject matter of the interaction requires a longer retention period (e.g., a formal dispute).
• Technical and Log Data: Server logs and IP data are retained for up to twelve (12) months for security and fraud investigation purposes, after which they are deleted or anonymised.
• Marketing Preferences: Retained until you withdraw consent or request removal, plus a reasonable period thereafter to maintain a suppression record.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised. You may request early deletion of your data subject to the limitations described in Clause 11.

11 Your Data Rights

Subject to applicable law and certain limitations, you have the following rights in relation to your personal data held by mami188. To exercise any of these rights, please contact our support team using the details in Clause 15.

12 Minors & Age Policy

mami188 is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from persons under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If mami188 becomes aware that personal data has been collected from a person under 21 — whether through misrepresentation or otherwise — we will immediately suspend the relevant account, void any associated balances or bonuses, delete or quarantine the data collected, and take appropriate action consistent with our Terms and applicable law.

13 International Data Transfers

As an online platform serving the Malaysian market, mami188 primarily processes personal data within infrastructure located in the Asia-Pacific region. In certain circumstances — for example, where a game software provider or payment processor operates servers in another jurisdiction — your personal data may be transferred to, stored in, or processed in a country outside Malaysia.

Where such international transfers occur, mami188 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that applicable in Malaysia. These safeguards may include contractual protections with the recipient organisation, adherence to recognised data protection frameworks, or reliance on adequacy decisions where applicable.

By using the mami188 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions other than Malaysia, subject to the safeguards described above.

14 Changes to This Privacy Policy

mami188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, provide advance notice to active account holders via their registered email address.

We encourage Players to review this Policy periodically to remain informed about how we are protecting their personal data. Continued use of the mami188 platform following the posting of amended Policy terms constitutes acknowledgment of the update. If you do not accept the revised terms, you should discontinue use of the platform and contact support to initiate account closure.

15 Contact Us — Data & Privacy Enquiries

For any queries, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data by mami188, please contact us through the following channels:

• Email: [email protected] — please mark the subject line "Privacy Request" or "Data Rights Request" for prompt routing to our data protection team.
• Live Chat: Available 24/7 via the mami188 platform in English, Bahasa Melayu, and Chinese. For data rights requests, you will be directed to submit in writing to ensure a documented audit trail.

mami188 will acknowledge all privacy-related enquiries within two (2) business days and provide a substantive response within 30 days as set out in Clause 11.

For further information about your rights under applicable data protection law, or if you are unsatisfied with mami188's response to a privacy concern, you may seek further guidance from or lodge a complaint with the relevant data protection authority in your jurisdiction.

For information about your rights and obligations as a mami188 player more broadly, please review our Terms & Conditions. For information about responsible gambling tools available on the platform, please visit our Responsible Gambling page.